In this sector, a good communication system must take into account three aspects: the activity of a bank or insurance company must be spread over several locations in connection with each other; banks and insurers must build and maintain customer confidence in the long term; the financial sector must require the highest security standards.
Telenia Software responds to these needs with the TVox Communication platform, of which banking and insurance companies will particularly appreciate:
- the possibility to centralize the communication of all the agencies, with various collaboration features (presence, chat, phone status of colleagues, centralized phone book)
- the TConsole operator station solution, which allows the operator – also those visually impaired or blind – to manage customer reception in an easy and professional way
- the opportunity to set up a multi-channel Contact Center, equipped with advanced features such as VIP Customer Management with Priority and Preferential Agent
- the Voice Recording service: telephone conversations can be recorded in automatic mode or on demand, while voice encryption guarantees high security standards
- the availability of a particularly reliable architecture, guaranteeing the continuity of the service (Redundant mode, Disaster Recovery and Office Branch) and voice encryption.