Overview TVox Contact Center

Improve your Company’s Customer Experience

Discover how to bring the management of internal and external company contacts to a superior level!

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CHOOSE THE ARCHITECTURE MOST ADAPTED TO YOUR NEEDS

CLOUD

 If you want your Contact Center system completely in Cloud, without any phone devices to manage, simply connect your headset to the PC.

HYBRID CLOUD

 If you are looking for the flexibility of a Cloud-controlled Contact Center system keeping Telephones, Voice Gateway, and phone devices in the company.

ON PREMISE

When you also want to use your IT infrastructure for Contact Center solutions in virtual mode or on dedicated HW.

ADVANTAGES

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SCALABILITY

With TVox Contact Center you can equip your company with new contact management technology, knowing that the modularity that characterises it allows system expansion in any moment in terms of functionality, number of users and locations.

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SAVINGS

TVox allows the creation of extremely articulated Contact Center systems, drastically reducing the number of components to be used, therefore guaranteeing significant savings in both the implementation and maintenance phases.

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ALWAYS CONNECTED

With TVox Web Client and TVox Mobile App, users are connected to the system wherever they may be. Availability Services and Smart Working find their natural use.

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TEAM

Phonebooks, Presence, Chat, Notes, Notifications, and Video Call are only some of the functions that permit the efficient collaboration within work teams, even those spread out geographically.

SMART WORKING:

Web Client & Mobile App

TVox Contact Center lets you choose your preferred method of communication for keeping in contact with every colleague and customer WHEREVER YOU ARE.

  • Make a call from any device and have it viewed as your office number.
  • Take part in one-to-one video calls with your colleagues.
  • Instant messaging offers a convenient text option.
MOBILE APP