Pick-Up Agent

For managing high volumes of traffic

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PICK UP

Selective response

Displays the number of calls queued by the Operator, the name of the caller (if present in the phone book) and the waiting time in the queue, with a simple click of the mouse, you can make a selective response on the call queued (Pick Up).

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PO_vip

VIP

Priority for important contacts

This function provides for the identification of so-called VIP numbers that, when the call arrives, are positioned at the head of the queue, and are highlighted by a red cursor for greater visibility.

PARKING

To serve multiple calls simultaneously

This function allows the selective parking and resuming of calls with a simple click of the mouse.

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FUNCTIONS

DISPLAY

The display provides all the information relating to the calls that the operator must handle:

• Incoming or out-going calls.

• Internal, external or attendant console return call.

• Caller number (CLID) and number called (DNIS).

COMANDI DI BASE

They support the Operator in normal call processing procedures, such as:

• Exclude the caller or the called party during a conversation, to allow the Operator to talk to one of the two parties while the other is automatically put on hold.

• Release (disconnect) the caller or the called party from the conversation.

• Conference for three people.

PRESENCE

Functionality that notifies the Operator of the status of the telephone extensions. Graphically highlight colleagues and their telephone numbers, whether busy, talk-time or free. A quick search by name and / or extension is also available to check the telephone status.

RIPETIZIONE ULTIMO NUMERO E LISTE CHIAMATE

The phone numbers of the last twenty calls received and made can be viewed with their names and redialled with a click. In addition, the last number called can be repeated.

RUBRICA INTERNA ED ESTERNA

It uses an integrated telephone book through which it is possible to manage, both locally and in a centralized manner, both internal and external telephone numbers, carrying out rapid searches and automatic compositions. It allows integrations with third-party address books and can be equipped with a synchronization module that communicates with directory servers via the LDAP protocol. The Address Book window consists of the following parts:

• Selection fields for searching for names.

• Search results.

• Phonebook details.

• Commands for automatic dialing of telephone numbers.

• Phonebook maintenance functions.

NOTE

This function allows you to dial numbers under dictation before using them to make a call.

INDICATORE DELLE CHIAMATE IN CODA

This function allows the operator to save messages related to a call, memorising the call and the person searched. When messages are subsequently communicated to the person concerned, they are marked as referred.