Telenia Software s.r.l.
Information on the privacy of personal data


Your privacy is important to us. This Privacy Policy explains what personal information Telenia Software s.r.l. collects, through our interactions with you and how we use this personal information.

References to the products and services of Telenia Software s.r.l. in this declaration they include all the products, services, websites, applications, software, servers and devices of Telenia Software s.r.l ..

Telenia Software s.r.l. is responsible for the processing of personal data. This privacy statement is issued on behalf of Telenia Software s.r.l., therefore when we mention Telenia Software s.r.l., “we” or “our” in this Privacy Policy, we refer to the company Telenia Software s.r.l. responsible for processing the user’s personal information.

You do not need to take any action as a result of this Privacy Policy, but your reading will show you the rights that you are recognized by the new European regulation.

It is important that the personal information we hold about you is accurate and up-to-date. Please keep us informed if your personal information should change during your relationship with us.


This Privacy Statement is provided in a multilevel format so that you can access the specific areas below:


1. What information do we collect about you and when?
2. How will we use information about you and what legal basis?
3. Disclosure of personal information
4. Security and conservation of personal information
5. How to access and check personal information
6. Third party links and websites
7. Cookies and similar technologies
8. How to Contact Telenia Software s.r.l.



1. What information do we collect about you and when?

We collect personal information from you when you provide it voluntarily in the following cases:

(1) when you provide information to us or our business partners in connection with a transaction or in support of our business relationships;
(2) when you register for support, or access to the reserved Partner area on our website or otherwise by contacting us to obtain information about our products or our services;
(3) when you sign up to participate in a promotion, attend an event or survey, receive newsletters or other documentation;
(4) when you provide information to our customer service representatives or employees at commercial events or when communicating via other channels such as e-mail, chat, phone, form, social networks.

In some cases we collect this information directly from you and we may also receive it from our business partners (such as retailers) who may collect this information from you in the context of your business relationship with us and / or the business partner.

Furthermore, we obtain the individual contact details of third parties for the purpose of sending relevant communications, in this case we will provide clear communication at the same time.

We protect information obtained from third parties based on the practices described in this Privacy Policy, as well as any additional restrictions imposed by the source of the information.


Depending on the circumstances in which your personal information was obtained from these third parties, we will rely on your consent or our legitimate interests in communicating with you in relation to our products and services, to process this information. These third-party sources vary over time, but include:

• Business partners
• Technology partners
• Providers


We are not responsible for the privacy practices of our business partners, technology partners and suppliers and you should check their privacy policies for further information.

In relation to the aforementioned activities, we collect personal information, including, by way of example:

• Your name, postal address, telephone number, e-mail address and other contact information.
• Employment, company name and position name within the company.
• Your preferences and statistics on the e-mails we send to you.
• User name and password provided on the Telenia Software s.r.l. for authentication and access to the account.
• Your IP address, this is a string of unique numbers for your computer that is registered by our web server when you request a page or component on the website. This information is used to monitor the use of the website.

• Data recorded by the website that allows us to recognize you and your preferred settings, this prevents you from re-entering information on visits back to the site. This data is recorded locally on your computer through the use of cookies. If you wish to manage the cookies we use, you can set your browser to notify you when you receive a cookie, which allows you to choose whether to accept it or set your browser to accept cookies automatically. For more information, see the “Cookies and similar technologies” section below.
We do not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, union membership, information about your health and genetic and biometric data) or we collect information on criminal convictions and offenses.

We do not collect or solicit personal information from persons under the age of 16. We will collect and process only personal information about you, where we have legitimate basis for doing so (see section 2 below).

When asked to provide personal information, you can refuse. However, if you choose not to provide the personal information necessary to send communications relating to our products and services, we may not be able to send you such information. Under certain circumstances, you must provide your personal information in accordance with a legal requirement, a contractual requirement or, if necessary, to enter into a contract with us. We will inform you where this is the case, when collecting your personal information and the consequences of not providing the information.


2. How will we use information about you and on what legal basis?

Telenia Software s.r.l. use your personal information for the following purposes and based on the corresponding legal basis:


PurposeLegal foundations
To send you information you requestedLegitimate interest or consent (depending on the case).
To send you information about our company, our industry-specific content and reports.Legitimate interest or consent (depending on the case).
To keep you informed about the products and services of Telenia Software s.r.l. where you and your company might be interested.Legitimate interest or consent (depending on the case).
To send webinar invitations.Legitimate interest or consent (depending on the case).
To manage promotional offers, competitions or other promotional events.Legitimate interest or consent (depending on the case).
To contact you by e-mail, telephone or other means regarding the questions you may have about our products and services.Legitimate interest.
To process transactions and requests relating to the sale, delivery and support of products and / or services Telenia Software s.r.l.Contractual necessity
To correspond with you regarding orders or delivery of a product or service.Contractual necessity

Furthermore, we use the information collected in relation to the use of the website

(1) to personalize your experience on our website,

(2) to conduct internal reviews of our website and to help us better understand the use of visitors to our website,

(3) to help us improve the design and layout of our website and provide content of interest to you.

At any time you can update your preferences by clicking on a link in all the emails you receive from us. You can also stop receiving emails from us using the same link. Please note that when you choose not to receive marketing e-mails from us, this does not apply to personal information provided to us as a result of a purchase of products or services, support contract or other transactions. For information on the management of contact data, subscriptions and promotional communications, contact


3. Disclosure of your personal information

We share or disclose your personal information with your consent, or as necessary to complete any transaction, or provide any product or service requested, and in order to conduct our business operations. The parties with whom we share your personal information and the reason are the following:
• Affiliates and subsidiaries of Telenia Software s.r.l .: we share your personal information with the branches of Telenia Software s.r.l.
• Business Partners: We work with other organizations to sell our products and provide services, and we can share information about you in relation to these distribution agreements.
• Third-party service providers: in order to provide useful communications, delivery and support of our products and services, we share personal information with service providers and vendors who support or act on our behalf.
• Third parties by law: we share or disclose your personal information if we believe it is necessary, including: (i) respecting applicable laws, disputes or requests from government authorities, (ii) for national security purposes, of the order or matters of public importance or (iii) in the event of reorganization, merger, sale, acquisition, transfer or other arrangement of all or part of our business.


4. Security and conservation of personal information

We use adequate organizational, physical, procedural and technical safeguards to prevent unauthorized access, destruction, use, modification or disclosure of personal information. We train and educate our employees that all personal information must be managed in accordance with this Privacy Policy and applicable privacy and data protection laws, and any abuse by employees is subject to disciplinary action.

We will keep your personal data for the period necessary to fulfill the purposes for which they were collected, also in order to meet any legal, accounting or reporting requirements. We must retain basic information about our customers according to the terms of the law from the original date of collection.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of personal data, the potential risk of damage from unauthorized use or disclosure of personal information, the purposes for which we process information personal and if we can achieve these goals by other means and with applicable legal requirements. Details of retention periods for different aspects of personal information are available in our data retention policy, which you can request from us by contacting us (see section 8 for contact details).


5. How to access and check personal information

At any time, after sending us your personal information, you can contact us at for:
• Access: you can request access to personal information we have collected for you or your company. We will respond to your request as soon as possible and (subject to certain circumstances) within one month.
• Correction: You can inform us of changes to your personal information if they are inaccurate or need to be updated.
• Cancellation: you can also choose to have the personal information we have collected about you deleted from our customer database.
• Limitation of our use: you can request to stop processing your personal information (other than archiving), if: (i) it contests its accuracy (unless accuracy is verified); (ii) you believe that the treatment is against the law; (iii) you believe we no longer need your personal information for the purposes for which it was collected.
• Transfer: where technically possible, you can request to obtain a copy of your data in an interoperable format that is easily transferable to another operator
• Right to withdraw consent: If you have previously given us your consent (with a clear affirmative action) to allow us to process your personal information for a particular purpose, but you no longer wish to consent, you can write to to let us know that you withdraw this consent at any time. If you do not, we will continue to rely on that prior consent to continue using and processing your personal information in the same way.
• Automatic treatments: ask for information about the existence of a decision-making process based solely on automated processing.
If you request these changes, we will contact you by e-mail.


7. Cookies and similar technologies

This website, like many websites, uses “cookies” (a small text file placed on the user’s hard disk) to facilitate navigation of the website, maintain the quality of the online service, provide additional security and allow personalization of the access to the Telenia Software srl website Cookies automatically collect information on the computer hardware and software, which may include the type of browser, access times and Internet Protocol (IP) address.

Telenia Software s.r.l. monitors aggregate user traffic patterns and use of the website to help improve the user experience on our website. Telenia Software s.r.l. it also uses cookies to track customer or user requests, traffic requests and patterns, or to determine audience size and repeated usage.

Telenia Software s.r.l. uses cookies to store information and prepare pages or other customized aspects of its services.
Where cookies are not necessary for us to provide the products or services you have requested or for the operation of the Telenia Software srl website, we will ask you to consent to their use when you first visit the Telenia Software srl website. to accept cookies automatically by changing the settings on your browser. However, refusing cookies may decrease your browsing experience and prevent certain features from being used. You may need to enter information several times in order to access specific content on the website. Cookies allow Telenia Software s.r.l. to identify yourself as a particular user and then provide a personalized service.


8. How to contact Telenia Software s.r.l.

If you have questions about this privacy policy or about the processing of personal data by Telenia Software s.r.l., please contact:

Address: Telenia Software s.r.l., via Marco Minghetti 18, 37047 San Bonifacio (VR)

Telephone: + 39 045 222 46 00



If your request or complaint has not been resolved by Telenia Software s.r.l. satisfactorily and wish to make a formal complaint to the competent national supervisory authority, you can find the related details on: