Zendesk

Who is Zendesk?

Zendesk was created in a loft in Copenhagen by three friends who were using an old kitchen door as a blackboard. They wanted to bring a touch of zen to the chaotic world of customer service and wanted to do it with engaging and easy-to-use software. Zendesk is a customer service platform. It is designed for companies that want to create meaningful, personal and productive relationships with their customers. To start with, we help companies to provide high quality support, then develop self-service options and proactive interaction solutions.

Partnership

Partnership with Zendesk allows Telenia Software to propose the following activities:

Zendesk product/price advice

Training for the implementation of Multichannel Service Desk projects

Consulting on integrations with third-party software via API

Sale of Zendesk licenses

Products

With Guide, it’s easy to create a customizable Support Center, an online community, and a portal where customers can find more effective self-service support and agents can solve problems faster and more efficiently.

Zendesk Support is designed to be flexible. Conﬁgure any workflow, from the simplest to most complex, increasing the functionality of the helpdesk with hundreds of available apps or create sophisticated customizations with APIs. Everything is possible.

Chat allows the agent to communicate with the customer via websites, mobile apps and popular messaging apps like Facebook Messenger, Twitter and LINE. The team can create enduring relationships with customers using the tools they prefer.

Zendesk – TVox Contact Center

“The integration which combines the advanced management of TVox Contact Center’s voice channel with Zendesk’s Multichannel support”.

SCREEN POPUP

Automatically open and file tickets for incoming calls.

The Pop-Up Screen is a way to ensure that the contact centre agents are ready to assist the customers before answering a call. It’s easy, automatic, and extremely useful for speeding up the resolution of calls. Imagine the time (and the customer’s frustration!) saved when the contact centre agent doesn’t have to waste the first five minutes of the call obtaining information from the customers regarding their surnames and reading their identification number, etc. The Pop-Up Screen also allows the agent to customise the conversation from the start, which improve customer satisfaction. For example, the agents can answer calls greeting the customer by name.

CLICK TO DIAL

Call contacts from Zendesk with a click!

Click-to-dial allows you to make a call immediately without dialing a number, simply clicking on the phone number of the Zendesk ticket.

Book a demo to discover how to improve relations with your customers!

With this free new service, you can attend a demonstration customized according to your needs, from the comfort of your office, telling us the best date for you and your interest. Simply fill out the form to arrange a session dedicated to you.